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Help and Support

At some point you will likely need to get some help or support for our products, and the available methods are outlined on this page.

NOTE For users of hardware products purchased from resellers, in the event of a hardware issue please contact the reseller in the first instance. Each reseller is responsible for supporting the hardware they sell.

Please note that the DCC-EX team are all volunteers and are distributed globally, so while we endeavour to help as much and as quickly as we can, all support is provided on a best-effort basis only, and there will be times where no team members are available.

This is why we strongly recommend Discord as the best source of support, because there is a global community of over 4,000 users, some of whom may be able to help before a DCC-EX team member is online.

Discord

GitHub second best

GitHub product links here

Limited who can respond, please don't!